Shipping Policy
ORDER PROCESSING
Please allow 1-2 days to process your order. Expect an email within 3 days to let you know your order is on the way!
DOMESTIC SHIPPING RATES
Standard Domestic (4 to 7 business days): $8.00
Expedited Domestic (2-3 business days): $16.00
Free domestic shipping is available for orders over $80.
INTERNATIONAL SHIPPING
We offer international shipping to Canada.
Standard International (4-15 business days): $20 USD
Expedited International (4-8 business days): $35 USD
DUTIES & IMPORT TAXES
Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Jelly IV is not responsible for these charges if they are applied and are your responsibility as the customer.
RETURNS & REFUNDS
At the moment we do not accept returns.
In the event that your order arrives damaged in any way, please email us as soon as possible at support@jellyiv.com with your order number and a photo of the item’s condition.
We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
If you have any further questions, please don't hesitate to contact us at support@jellyiv.com.